Ladies Selection: Frequently Asked Questions (FAQ)

Welcome to the Ladies Selection FAQ page. Here, we address the most common queries about shopping at ladieselection.com, our products, policies, and services. Our goal is to ensure you have a seamless and confident shopping experience.

1. What is Ladies Selection known for?
Ladies Selection is an online destination dedicated to offering a curated collection of sophisticated and elegantly designed intimate apparel and lingerie. We focus on pieces that blend artistry with wearability, crafted with attention to detail, premium materials, and distinctive aesthetics. Our collections are designed for those who appreciate timeless design and exceptional quality.

2. How do I know what size to order?
Finding the perfect fit is crucial. We provide a detailed Size Guide for each product category on our website. We strongly recommend consulting this guide before placing an order, as sizing can vary between styles and collections. Please use your measurements (bust, waist, hips, etc.) and compare them to our specific garment measurements for the most accurate fit. If you are between sizes or have specific fit concerns, we generally advise selecting the larger size for comfort.

3. What are my payment options on ladieselection.com?
We offer a variety of secure payment methods for your convenience. You can pay using major credit and debit cards (Visa, MasterCard, American Express). We also support secure digital payment services like ShopPay, Apple Pay, Google Pay, and PayPal. Some regions may have access to installment payment options at checkout, allowing you to split your purchase into several interest-free payments. All transactions are encrypted and processed through our secure payment gateway.

4. How does shipping work?
We ship orders worldwide from our fulfillment center. Once your order is placed and confirmed, our team processes it promptly. You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. Shipping times and costs depend on your delivery destination and the service selected at checkout. Please note that any applicable customs duties, taxes, or import fees for international orders are the responsibility of the recipient and are not included in the item price or shipping cost.

5. What is your returns and exchange policy?
Your satisfaction is important to us. We accept returns on most full-price items within 14 days of delivery, provided they are in new, unworn, and unwashed condition with all original tags and packaging intact. For hygiene reasons, certain intimate items (like briefs and bodysuits) may be non-returnable unless faulty—please check the product description for details. Items marked “Final Sale” cannot be returned. To initiate a return, please log into your account and follow the online returns process. We do not offer direct exchanges; we recommend returning the unwanted item for a refund and placing a new order for the correct item.

6. Can I cancel or modify my order after placing it?
We strive to process orders quickly to get your items to you as soon as possible. If you need to cancel or make changes (like updating the shipping address or item), please contact our customer service team immediately. We can only accommodate such requests if the order has not yet entered the packing and shipping phase. We will do our best to assist you.

7. How can I take care of my Ladies Selection garments?
To preserve the quality, shape, and delicate details of your items, proper care is essential. We recommend hand-washing in cool water with a gentle detergent designed for delicate fabrics. Avoid using bleach or fabric softeners. Gently squeeze out excess water without wringing and lay the garment flat on a towel to dry, away from direct heat or sunlight. Please refer to the specific care label attached to each garment for the most accurate instructions.

8. Do you offer gift cards?
Yes, we offer electronic gift cards, which are a perfect present for any occasion. Ladies Selection Gift Cards are delivered via email and can be used for any purchase on our website. They are valid for 12 months from the date of purchase and can be redeemed during checkout. Please note that gift cards are non-refundable and cannot be exchanged for cash.

9. How do I stay updated on new collections and offers?
The best way to stay in the loop is by subscribing to our newsletter. You can sign up at the bottom of our homepage. Subscribers receive exclusive updates on new arrivals, editorial content, and special promotions. You can also follow us on our official social media channels for style inspiration, behind-the-scenes content, and community updates.

10. Who can I contact if my question isn’t answered here?
For any further questions, concerns, or assistance, our dedicated customer service team is here to help. You can reach out to us through the contact form available on our website. We aim to respond to all inquiries promptly and provide the support you need for an excellent Ladies Selection experience.